Can You Modify or Cancel Your Travel Bookings?
Yes and no. All bookings are non-modifiable; however, if you are still within your cancellation window, we can cancel and rebook for you. Your specific cancellation window is outlined on your confirmation.
Keep in mind that last-minute bookings offer significantly shorter cancellation windows, and refund amounts decrease as your check-in date approaches. That’s why we strongly recommend travel insurance for added peace of mind.
If you HAVE to make changes heres the steps you will need to take:
Step 1: Review your confirmation and locate the cancellation policy.
Step 2: Call our Customer Service team at (828) 220-6176. Please have your Member ID ready (or another form of identification, such as your phone number or email address), and let the agent know what changes you need to make and which trip you’re calling about.
Step 3: The Customer Service agent will submit a ticket and connect you with a Travel Agent who can assist with cancellation and rebooking.
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